Office de Tourisme classé Catégorie 1

The Mandelieu-La Napoule Tourist Office has been classified in category 1

It undertakes to:

- Provide an easily accessible reception and information area.
- To facilitate your steps.
- Offer you furniture to sit on.
- Inform you free of charge about the local tourist offer.
- Display and distribute its opening periods expressed in at least two foreign languages.
- You offer free access to wifi.
- Be open at least 305 days per year, Saturday and Sunday included, during tourist or entertainment periods.
- Answer your letters all year round.
- To ensure a permanent reception service maintained by staff who speak at least two foreign languages
- To ensure the supply of tourist maps, plans and guides on paper.
- Give you access to its trilingual website dedicated and adapted to consultation via embedded media.
- To disseminate its tourist information also on paper support also translated in at least two foreign languages relative to: with all the classified tourist lodgings comprising at least the name of the establishment, the postal coordinates, the e-mail, the address of the Internet site, the telephone coordinates, the level of the classification to the cultural, natural or leisure tourist monuments and sites being able to comprise the indication of the tariffs of use, the periods and schedules of opening to the public, the Internet site and telephone and postal coordinates to the events and animations ;
- to the emergency telephone numbers.
- Update its tourist information annually.
- Post emergency phone numbers outside.
- Present the entire qualified offer of its intervention zone for all clienteles.
- Give you access to the availability of classified accommodation.
- Process your complaints and measure your satisfaction.
- Propose a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
- Respect the requirements of the Quality Tourism brand
- To put at your disposal an adviser in stay.
- To guarantee the reliability and the topicality of the information on the local tourist offer.